사례연구/금융.병원.콜센터
2010/05/18 22:31
Vertex.pdfThe ability to improve operational performance with minimal additional
expenditure is one of the primary reasons why organisations worldwide rely
on Lanner Group's simulation technology. One such company, the business
process outsourcer, Vertex, has experienced massive benefits with WITNESS,
with one project resulting in service levels increasing by a staggering 49%.
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