사례연구/금융.병원.콜센터
2011/08/30 12:45
Today building societies and banks are using every conceivable tool in their armouries to identify and deliver new ways of gaining competitive advantage through improved customer service. Being first to market with attractive products supported by superior services is the key to success. One of the techniques used by the Nationwide building society to improve both customer
service and speed-to-market is computer-based predictive modelling tools supplied by Lanner Group.
Nationwide_ A Model of Good Planning_en.pdf
'사례연구 > 금융.병원.콜센터' 카테고리의 다른 글
| oo은행 고객 콜센터 업무설게 (0) | 2011/09/27 |
|---|---|
| PRISM Improves Call Handling & Incident Response at Nottinghamshire Police (0) | 2011/09/09 |
| Nationwide: A Model of Good Planning (0) | 2011/08/30 |
| Call centre success for Derbshire police (0) | 2011/03/16 |
| 병원업무 시뮬레이션 개발사례 (0) | 2011/03/16 |
| Alliance & Leicester bank on WITNESS simulation to support delivery of customer service excellence (0) | 2010/05/20 |
