사례연구/금융.병원.콜센터
2010/05/19 22:51
Madame Tussauds.pdfAs a world leading major tourist attraction, Madame Tussauds London (MTL) is continually seeking ways to improve the guest experience and provide a magical day out for their guests.
In order to deliver against challenging targets, MTL needed to evaluate potential solutions to inform their investment strategy. The Lanner Group were selected by MTL to undertake this key ‘Capacity Management and Guest Flow Modelling’ assignment.
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