사례연구/금융.병원.콜센터
2011/03/16 17:35
derbyshire_case_study.pdfDerbyshire’s emergency call handling centre was cited as the fastest in the country by HMIC
(Her Majesty’s Inspec-torate of Constabulary) with records showing that 93.8 percent of 999 calls were being
answered within 10 seconds.
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